Alpha Collective Benefits
Alpha Collective Benefits
FAQ
Alpha Collective is our Loyalty Program that rewards you every time you shop at Alpha-H.com
Joining is easy, simply create an account here
You can sign in to your Alpha Collective account here
Step 1: Join Alpha Collective
Step 2: Shop and start earning points
Step 3: Redeem your points on discounts and products
Step 4: Unlock and enjoy exclusive benefits across 4 levels"
"Earn 1 point for every $1 spent online at alpha-h.com. Plus, receive double points on subscription orders as well as points when you sign up to SMS, Instagram, TikTok and 100 bonus points when you join! Visit the Alpha Collective page here to see the ways you can earn points."
"Redeem your points for a discount on your next order: Select 'Apply Points' during checkout when you are logged in to your Alpha Collective account and have earned the minimum point value for a discount (100 points = $5 discount).
Minimum spend of $20 applies.
Redeem your points for a free product in your next order: View the Alpha Collective Rewards Cabinet here to redeem your points on a free product when you are logged in to your Alpha
Collective account."
Log in to your Alpha Collective account and navigate to 'My Account'. Here you can see your points balance.
Points will be credited upon fulfilment/dispatch of your order.
Points are valid for 12 months from the date they were earned.
Returned product refunds will be deducted from your point balance. E.g. for every $1 refunded, 1 point will be deducted.
Yes, you will start with 0 points however your last 12 month spend will be taken into consideration to determine which Level you will start in after joining the program.
"There are 4 levels within the Alpha Collective loyalty program based on your last 12 month spend. Each level unlocks additional benefits.
Level 1: Eucalyptus - Spend $0-$199
Level 2: Banksia - Spend $200-$449
Level 3: Myrtle - Spend $450-$749
Level 4: Golden Wattle - Spend $750+"
Log in to your Alpha Collective account and navigate to 'My Account'. Here you can see your current level.
"When your 2 month spend balance reaches the level threshold, you will advance up into that level. The 12 months is a continues rolling 12 month period which updates daily.
Once you reach a Level, your 12 month spend will be reasessed on your 1 year anniversary date of reaching that Level and if you reach the threshold you will retain that Level for another year, or if your 12 month spend falls below the
threshold you will move down into the corresponding Level."
Spend balance will update 14 days after your order is placed to allow for any order cancellations or returns.
Returned product refunds will be deducted from your spend balance. E.g. for every $1 refunded, $1 will be deducted from your spend balance.
"Any orders placed using the email address associated with your Alpha Collective account will automatically go on to your loyalty account!
If you placed an order with a different email address, please contact hello@alpha-h.com.
Please note that for any point/reward redemptions you will need to be logged in to your Alpha Collective account."
Rewards are discount vouchers that you can redeem online at alpha-h.com. These include Birthday Rewards. These are issued to you via email as a unique coupon code to redeem at checkout.
"Receive a voucher by adding your DOB to your profile to receive a voucher on your birthday. If your birthday is within 30 days of the date entered, there will be a 30 day delay on receiving your birthday voucher for the first year only."
vouchers are issued as unique coupon codes for you to redeem online during checkout when you are logged in to your Alpha Collective account.
We will email you with the details of your voucher. Please ensure you are signed up to receive emails from Alpha-H.
You can read the Alpha Collective Terms and Conditions here.